Frequently Asked Questions
To place an order, simply browse our website, select the desired items, and proceed to the checkout process. Follow the prompts to provide the necessary information and complete your purchase.
We accept various payment methods, including credit cards, debit cards, and PayPal. Choose the option that is most convenient for you during the checkout process.
All orders are shipped from either Shenzhen or Hong Kong, China. We kindly request 1-3 business days to process your order through our shipping agent. To ensure prompt delivery, we recommend providing a valid phone number at checkout. Please note that we only ship to the address provided on your Crose order, so please ensure the accuracy of your shipping details.
Default delivery time is 1-2 weeks for orders shipped to the US, UK, CA, AU, EU, and 2-3 weeks for most other countries.
We offer FREE DHL/FEDEX 3-7 business days delivery for order amount over USD 500.
We ship all orders with a tracking number.
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
If your package is lost, we will gladly resend your order or provide a full refund at no additional cost to you.
We don't accept return or refund for all cut-length fabrics, except for bad quality or wrong sent.
Please note that we do not offer free returns for international customers. You will be responsible for covering the cost of return shipping, as well as any applicable taxes, duties, or other fees associated with the return.
Although we assure that the silk products we sell are 100% authentic, the wide range of silk types can confuse buyers who are unfamiliar with unconventional silk fabrics. This may lead them to mistakenly believe that the fabric is counterfeit. To help everyone distinguish genuine silk, we offer the following simple method.
The easiest way to test real silk is through the "burning test." Follow these steps:
1. Take a small piece of the fabric or thread you want to test.
2. Use a lighter or matchstick to ignite one end of the fabric/thread.
3. Observe the burning characteristics:
- Genuine silk will burn slowly and have a smell similar to burning hair or feathers. The flame will self-extinguish after removing the heat source. The ash left behind will be black, crispy, and brittle.
- Fake silk or synthetic materials will burn more quickly and may have a smell like burning plastic or chemicals. The flame may continue to burn even after removing the heat source. The residue left behind may be hard, lumpy, or melted.
Remember to exercise caution when performing the burning test and ensure you are in a safe environment to avoid accidents.