Refund policy
Returns and Refunds Policy
All fabrics are cut to the length selected by the customer and are therefore considered final sale. Cut fabric cannot be returned or exchanged because of a change of mind, incorrect quantity selection, color preference or suitability for a particular project.
Order Cancellations
Orders may be cancelled within 4 hours of purchase. After this period, processing or cutting may have begun and the order can no longer be cancelled.
Damaged, Defective or Incorrect Orders
Please inspect your order upon delivery. If you receive damaged, defective or incorrect fabric, contact us at order@crosefabrics.com within 3 days of delivery.
Please include:
• Your order number
• Clear photographs of the fabric
• Photographs of the packaging and shipping label
• A description of the issue
After verification, we will arrange an appropriate replacement or refund. Please do not return any fabric unless we have provided return instructions.
Color and Texture Variations
Colors may appear differently depending on lighting, photography and screen settings. Natural fabrics and traditionally dyed textiles may also show variations in color, texture, weave and finish between production batches.
These natural or screen-related variations are not considered defects. We recommend ordering a sample before purchasing a larger quantity when exact color, texture or weight is important.
Refunds
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Original shipping charges, import duties, taxes and customs fees are non-refundable, except where the order has been confirmed as damaged, defective or incorrect.
Contact
For questions regarding an order, return or refund, please contact:
This policy does not limit any rights that cannot be excluded under applicable consumer law.