Questions & Answers

Questions we are most often asked — before, during, and after an order.


Before You Order

Colours may vary under different light, screens, and angles. Please order a sample first if exact colour is important.

Heritage and hand-finished fabrics may have natural colour, texture, or surface variations. These are part of their character, not defects.

Each silk has its own character in drape, texture, weight, and structure. Please refer to each collection description for more details, or contact us if you need help choosing.

Each silk has its own character. Charmeuse is fluid, chiffon is sheer, organza is crisp, crepe de chine is softly textured, and habotai is smooth and light.

If you're new to silk, need accurate colour matching, or would like to compare different silk types before ordering, we recommend ordering sample first.

Ordering

Most fabrics are sold by the yard or meter, depending on the listing. Simply choose the length option and quantity to make your required length.

The quantity depends on the unit shown in the selected length option. For a 0.5-yard option, Qty 1 equals 0.5 yard, Qty 2 equals 1 yard, and Qty 3 equals 1.5 yards. For a 1-yard option, Qty 1 equals 1 yard and Qty 2 equals 2 yards. Multiple quantities will normally be cut as one continuous piece.

Most of our fabrics are kept in regular stock. However, some heritage silks, limited editions, or newly released fabrics may have limited availability. If an item is unavailable after you place your order, we'll contact you promptly with suitable options.

Some fabrics are available by half yard or smaller sample sizes. Please check the length options shown on each listing before ordering.

Yes, whenever possible. If a continuous length is unavailable, we'll contact you before shipping.

Yes. Different fabrics can be ordered together, and shipping will be combined whenever possible.

Yes, before your fabric has been cut or prepared for shipment. Please contact us as soon as possible.

Shipping & Delivery

Yes. We ship worldwide using reliable express carriers to most countries.

Our default shipping is 1–2 week Standard Express to most countries with full insurance. If your destination is remote or not covered, we will contact you by email before shipping.

Yes. DHL, FedEx, and UPS Express (3–7 business days) are available for an additional charge. Please contact us before ordering.

Most orders are prepared and shipped within 2–3 business days.

Yes. A tracking number will be sent once your order has been dispatched.

All shipments are fully insured. If your package is confirmed lost in transit, we'll arrange a replacement or full refund.

Import duties, VAT, and customs fees are not included in our prices and may be charged by your local customs authority.

Returns & Exchanges

Cut fabric is cut to your requested length and cannot be returned or exchanged unless the wrong item was sent or the fabric has a confirmed defect.

Please contact us within 7 days of receiving your order and provide clear photos of the fabric, packaging, and shipping label. We'll review the issue and arrange a replacement, refund, or another appropriate solution.

Returns or exchanges are not accepted due to colour differences once the fabric has been cut. To ensure the right colour, we recommend ordering a sample before purchasing yardage.

No. Natural silk may show slight slubs, texture variations, or subtle shade differences. Heritage silks, such as Mud Silk, may also display hand-finished characteristics. These are part of the fabric's natural beauty and are not considered defects.

Care & Washing

Yes. All silk fabrics may shrink and should be pre-shrunk before sewing. Mud Silk and Hongyunsha are the only exceptions, as they have already been pre-shrunk during the traditional dyeing process.

We recommend soaking the fabric in cold water for 10–15 minutes, then air drying naturally before sewing. Avoid hot water, tumble drying, or direct sunlight.

Most silk garments are best dry cleaned. If hand washing is suitable, use cold water and a mild silk detergent. Avoid soaking, bleach, wringing, and tumble drying.

Yes. Iron on a low silk setting while the fabric is slightly damp, or use a pressing cloth. Avoid high heat.

Store silk in a cool, dry place away from direct sunlight. Keep garments clean and dry before storing.