Luxury is not only about appearance, but also about comfort, craftsmanship, and materials that truly care for the human body.
Choosing silk can feel like entering a new world of texture, craftsmanship, and tradition. Here are answers to some common questions to help guide your experience.
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Ordering Fabrics
Are fabrics sold by the yard?
Yes. Most of our fabrics are sold by the yard, with a minimum order of 1 yard.
Will multiple yards be cut separately?
No. When you purchase multiple yards of the same fabric, we ship them as one continuous piece whenever possible.
Can I cancel my order?
Orders may be cancelled within 24 hours after purchase. Once processing begins — especially for fabrics that have been cut — the order can no longer be cancelled.
Do you offer wholesale or long-term supply?
Yes. We work with designers, ateliers, fashion brands, and studios worldwide. If you are interested in wholesale or long-term fabric supply, please contact us and our team will be happy to assist.
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About Our Fabrics
Are your fabrics real silk?
Yes. We specialize in premium silk fabrics and natural textiles, sourced from trusted manufacturers and traditional weaving regions.
How can I be sure the fabric suits my needs?
Because color and texture may appear slightly different on screens, we recommend ordering a sample first if you would like to evaluate the fabric before placing a larger order.
What does “sold by the yard” mean?
It means the fabric is measured and cut according to the length selected when placing your order.
Can cut fabrics be returned?
No. Fabrics that are cut specifically for your order are considered final sale and cannot be returned or refunded.
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Shipping
Where do you ship from?
All orders are shipped from Shenzhen or Hong Kong, China.
How long does delivery take?
Orders are usually processed within 3–5 business days.
Estimated delivery time for most destinations is 7–14 business days via Express Shipping.
Will I receive tracking information?
Yes. Every order is shipped with full tracking, which will be sent to you once the package has been dispatched.
What happens if my package is lost?
If a parcel is officially confirmed lost in transit, we will re-send the order or issue a full refund. Your purchase remains protected until delivery.
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Returns & Support
Do you accept returns?
We offer a 90-day return window for eligible items that remain unused and in original condition.
Which items are non-returnable?
• Fabrics cut to order
• Custom or personalized items
• Gift cards
• Sale items
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with photos of the issue. After verification, we will send a replacement or issue a full refund.
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Customs & Duties
International orders may be subject to import duties or taxes depending on your country's regulations. These charges are determined by local customs authorities and are the responsibility of the buyer.
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Still Have Questions?
Our team is always happy to help.
We are committed to providing premium silk fabrics, reliable service, and a confident shopping experience.